Terms and Conditions
Welcome to Fango Mega Mart! These Terms and Conditions govern your use of our website and services. By accessing or using our platform, you agree to comply with these terms.
Introduction
Fango Mega Mart is an online grocery marketplace operating in Europe. We connect customers with quality groceries and household essentials, offering convenient delivery options.
User Eligibility
To use our services, you must be at least 18 years old or have parental/guardian consent. By placing an order, you confirm that you have the legal capacity to do so.
Account Registration
• You may need to create an account to place orders.
• You are responsible for maintaining the confidentiality of your account details.
• Any unauthorized use of your account should be reported to us immediately.
Orders and Payments
• Orders are subject to availability. If an item is out of stock, we may offer a replacement or refund.
• Prices are listed in the applicable currency and include taxes where required.
• We accept various payment methods, including credit/debit cards and PayPal. Payment must be completed before order processing.
Delivery and Shipping
• Delivery times vary by location and selected shipping option. Estimated delivery times are provided at checkout.
• We are not liable for delays due to unforeseen circumstances (e.g., weather, strikes, or courier issues).
• If you are unavailable during delivery, additional charges may apply for re-delivery.
Cancellations and Modifications
• Orders can be modified or canceled within a limited time after placement.
• Once dispatched, orders cannot be canceled or changed.
Returns and Refunds
• Due to hygiene and safety reasons, perishable items (e.g., fresh produce) are non-returnable.
• Non-perishable items may be returned within 1-3 Working Days in original condition.
• Refunds are processed within 2-3 Working Days after approval.
Product Information and Pricing
• We strive for accuracy but do not guarantee that product descriptions, prices, or availability are error-free.
• In case of pricing errors, we reserve the right to cancel or adjust orders accordingly.
Promotions and Discounts
• Promotional offers and discount codes may have specific terms and expiration dates.
• We reserve the right to modify or cancel promotions without notice.
User Conduct
• Users must not engage in fraudulent activities, abuse our services, or violate any laws.
• We may suspend or terminate accounts found in violation of our terms.
Intellectual Property
• All content on our website (logos, text, images, etc.) is the property of Fango Mega Mart and may not be used without permission.
Limitation of Liability
• We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
• Our liability is limited to the amount paid for the affected order.
Privacy Policy
• Your personal information is handled in accordance with our Privacy Policy.
Governing Law
• These terms are governed by the laws of [insert applicable country]. Any disputes will be resolved in the appropriate courts of that jurisdiction.
Amendments to Terms
• We reserve the right to update these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.
Delivery Terms
At Fango Mega Mart, we are committed to providing a reliable and seamless grocery delivery experience across Europe. These Delivery Terms outline our shipping process, delivery timelines, and responsibilities to ensure transparency and customer satisfaction.
Building blocks system
1. Shipping & Delivery Coverage
• We deliver to major cities and regions across Europe.
• Availability may vary depending on your location. Enter your delivery address at checkout to confirm service in your area.
Delivery Options & Timeframes
We offer the following delivery options:
• Standard Delivery (1-3 business days) – Available across Europe.
• Express Delivery (Same-day or next-day) – Available in select cities.
• Scheduled Delivery – Choose a convenient delivery time slot at checkout.
Note: Delivery times are estimates and may be affected by external factors such as weather, holidays, or courier delays.
Shipping Carriers
Fango Mega Mart partners with leading logistics providers, including Sendcloud, to ensure safe and timely deliveries. The choice of carrier depends on destination, package size, and weight.
Delivery Charges
• Delivery fees are calculated based on order value, location, and shipping method.
• Free delivery may be available for orders exceeding a specified amount.
• Additional charges may apply for express or priority deliveries.
Order Tracking
• Once your order is dispatched, you will receive a tracking link via email or SMS.
• You can monitor your shipment in real-time until it reaches your doorstep.
Delivery Responsibilities
• Delivered at Place (DAP): By default, international shipments are processed under the DAP Incoterm. Fango Mega Mart covers shipping costs, insurance, and export documentation, while the customer is responsible for any import duties, taxes, and unloading upon arrival.
• Delivered Duty Paid (DDP): For select shipments, Fango Mega Mart may handle all costs, including customs clearance and import duties. This option is available upon request.
Receiving Your Order
• Please ensure someone is available at the delivery address to receive the order.
• If no one is available, the courier may attempt re-delivery or leave the package at a designated location. Additional charges may apply for re-delivery.
Damaged, Lost, or Missing Items
• If your package arrives damaged, incomplete, or is lost in transit, please report it to our customer service within 7 days of delivery.
• We will investigate with the carrier and provide a resolution, which may include a replacement or refund.
Return & Refund Policy
• Due to hygiene and safety regulations, perishable and fresh grocery items cannot be returned.
• Non-perishable items may be eligible for returns within 1-3 Working Days if unopened and in their original condition.
• Refunds are processed within 2-3 Working Days after approval.